Returns & Exchanges
At Whole Latte Love, we want you to be completely satisfied with your home espresso experience, which is why we offer a 30-day return window for most items. If your equipment doesn't meet your brewing standards, our team is here to help you find the perfect replacement or process a refund.
Initiate Your Request
Log in to your account or use our guest portal to request a Return Merchandise Authorization (RMA) number within 30 days of delivery.
Clean and Pack
Thoroughly clean your machine, drain all water from the internal boilers, and pack the item in its original double-boxed packaging with all included accessories.
Attach Shipping Label
Securely tape the provided return shipping label to the outside of your box, ensuring any previous shipping barcodes are covered or removed.
Inspection and Refund
Once our technicians receive and inspect your return to ensure it is in like-new condition, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing