Frequently Asked Questions
Everything you need to know about brewing the perfect home experience.
What is the standard shipping timeframe for espresso machines?
Most orders are processed within 1-2 business days. Depending on your location, standard ground shipping typically takes 3-7 business days to arrive at your doorstep.
Do you offer a warranty on home brewing equipment?
Yes, all our new espresso machines and grinders come with a minimum one-year manufacturer's warranty. We also offer extended protection plans for added peace of mind.
What is your return policy for open-box items?
We offer a 30-day return window for most products. Please note that used equipment may be subject to a restocking fee, and items must be returned in their original packaging.
Can I get technical support for setting up my new machine?
Absolutely. We provide lifetime technical support via phone and email. Our experts can help you with initial setup, dialing in your shots, and routine maintenance.
Do you offer international shipping?
Currently, we ship to the United States and Canada. Shipping rates and import duties for Canadian orders are calculated at checkout.
How do I track my order?
Once your order ships, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery progress.